Terms & Conditions

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By purchasing a kinesiology session or package from Natalia Ely Kinesiology, you agree to the following terms and conditions:

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1. Appointments & Expiry

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• Single sessions must be used within 3 months of purchase.

• Packages of 3 sessions must be used within 6 months of purchase.

• Packages of 6 sessions must be used within 12 months of purchase.

• Sessions are non-transferable and must be used by the original purchaser.

 

2. Cancellations & Rescheduling

• A minimum of 24 hours' notice is required to reschedule or cancel an appointment.

• Cancellations with less than 24 hours' notice or no-shows will result in the session being forfeited.

 

3. Refunds & Change of Mind Policy

• Under Australian Consumer Law, refunds are only provided for major faults or failures in service.

• Change-of-mind refunds are not available. However, unused sessions in a package may be credited towards future services at our discretion.

• If you are unable to continue using your sessions due to exceptional circumstances (e.g., medical reasons), please contact us to discuss possible alternatives.

 

4. Package Renewals & Extensions

• Packages do not auto-renew. If you wish to continue after completing your sessions, you will need to purchase a new package.

• Extensions on expiry dates are granted only in exceptional circumstances.

 

For any questions regarding your booking, please contact kinesiology@nataliaely.com.au